Lucknow Gastro Gynae Center

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COVID-19 update

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COVID-19

We would like to reassure you that The Gynae Centre will remain open during the coronavirus COVID-19 pandemic. All patients will continue to receive the very highest levels of care and attention to detail. We would like to reassure you that we take COVID-19 precautions very seriously. We regularly clean the premises during the day, deep clean after hours, check your temperature upon arrival and provide you with a face mask as soon as you arrive.

To enable us to continue to supply your healthcare needs, in addition to face-to-face consultations, we have introduced remote consultations through the phone or video.

We advise patients who attend not to bring their partners or family members with them unless he/she is a translator, to avoid the potential spread of infection.

PLEASE NOTE: IF YOU HAVE COUGH, FEVER OR DIFFICULTY BREATHING DO NOT COME TO THE CLINIC, SELF ISOLATE FOR 14 DAYS AND CONTACT US AFTER.

How do remote consultations work?

You can still book an appointment online as usual, through our Book An Appointment page. Please specify if you would prefer a phone or video consultation.

For video consultations we will send a link to your email address. Alternatively, we can arrange for it via FaceTime or by phone.

The receptionist will call you at the time of your consultation to complete payment for the service that you require. You will then be connected with the consultant and nurse.

As with face-to-face consultations, you will have up to 30 minutes to discuss any symptoms and issues. Your consultant will offer you advice and recommend treatment as usual. If your condition requires examinations, this will be advised and arranged at no extra cost to you.

A detailed written report will be emailed to you immediately after the consultation, with emphasis on all the points discussed.

What about medication?

Your consultant will write and email your prescription to you. You can then take this to your local pharmacy. Your consultant will also require the email address of your local pharmacy so that the prescription can also be emailed directly to them. You can find this online through a search engine, by calling your pharmacy, or speaking to them when you reach the pharmacy. 

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

In order that we can identify you and you medical history in relation to your consultations and your visits.

We also receive personal information indirectly, from the following sources in the following scenarios:

  • Communications for other Health professionals including your doctor.
  • Laboratory results blood and histology form the doctor’s laboratory and from Advanced Histopathology
    Laboratory Ltd.

We may share this information with other health organisations and in rare circumstances to the police if we believe or suspect that a crime has been committed.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

  • Your consent. You can remove your consent at any time. You can do this by contacting us at ask@gynae-centre.co.uk
  • We have a legal obligation to share your information if we suspect that a crime being committed.
 

How we store your personal information

Your information is securely stored at a third-party software system i.e., HEYDOC which is only accessed by password on the internet. We also keep hard copies of consent forms at the premises of The Gynae Centre up to 3 years, as required by law. After this time these documents are destroyed by shredding.

We keep personal and medical information indefinitely unless you specifically request it to be deleted after 8 years. We have a legal obligation to keep the information for this period of time.

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access – You have the right to ask us for copies of your personal information.
  • Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at ask@gynae-centre.co.uk, or write to: The Gynae Centre, 23 Milford house, 7 Queen Anne, Street, W1G 9HN, if you wish to make a request.